Mobile Activation & Customer Experience Specialist

Comcast; Morton Grove (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast's Retail Service Associate supports the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical resource for activation, education, troubleshooting, and escalations, ensuring customers leave excited about Comcast products and services.

As part of the team, you will help maintain a clean, efficient store environment and assist with device setups, returns, warranty claims, and upsell

Qualifications

• Customer-focused, friendly and patient in handling customer inquiries.
• Strong organizational skills and attention to detail.
• Technical knowledge to assist with device setup and troubleshooting.
• Teamwork and collaboration with store staff to meet goals.
• Self-motivation and the ability to work in a fast-paced retail environment.
• Resilience and problem-solving when dealing with escalations.
• Critical thinking and effective communication to resolve issues.
• Professional integrity and accountability in all store interactions.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Educate customers on accessories and add-ons to drive revenue.
• Troubleshoot and resolve device or service issues.
• Assist with transfers, password resets, and account security tasks.
• Activate and configure SIM/eSIM for connectivity.
• Process returns or exchanges per company policies.
• Maintain clean, organized, and accessible store environment.

Job description

Comcast's Retail Service Associate supports the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical resource for activation, education, troubleshooting, and escalations, ensuring customers leave excited about Comcast products and services.

As part of the team, you will help maintain a clean, efficient store environment and assist with device setups, returns, warranty claims, and upsell