Mobile Experience Specialist - Training Pay & Stock Grants

T-Mobile; Chandler (AZ); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, delivering energy, passion, and expertise to every customer interaction. The role thrives in a high-traffic environment with evolving tech and shifting customer needs, focusing on education, demonstrations, and solution recommendations.

You will train, develop skills, and contribute to outstanding customer experiences while advancing within a dynamic team that values growth and performance.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment. Use digital tools, educate customers, and showcase the value of T-Mobile's benefits.
• Complete training on store-in-store experience, new skills, products, and processes; learn systems and resources to improve the customer experience.
• Build rapport and trust with customers, attract potential buyers, follow up, collect referrals, and support Be Back processes to drive sales.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Age 18+

Work Authorization (US)

Education

High School Diploma/GED

Job description

T-Mobile Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, delivering energy, passion, and expertise to every customer interaction. The role thrives in a high-traffic environment with evolving tech and shifting customer needs, focusing on education, demonstrations, and solution recommendations.

You will train, develop skills, and contribute to outstanding customer experiences while advancing within a dynamic team that values growth and performance.