Mobile Expert – Training Pay, Stock Grants & Benefits

T-MOBILE USA, Inc.; Tuscaloosa (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grants

401(k)

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Discounts on services

Job summary

T-Mobile USA, Inc. is seeking a Store-in-Store Mobile Associate to be the face of T-Mobile inside a warehouse/club kiosk, bringing energy, passion, and expertise to every customer interaction.

You'll educate, demonstrate, and recommend solutions in a fast-paced setting while delivering outstanding experiences that connect customers to what matters most. You will complete training on the store-in-store experience, learn new skills, products, and processes, and continuously improve to provide

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment using digital tools and demonstrates the value of T-Mobile benefits.
• Complete training on store-in-store experience, products, processes, and systems; continuously learn and improve skills to provide the best customer experience.
• Engage with customers to build rapport, drive sales activity, follow up with referrals, handle Be Back processes, and cultivate relationships with new and existing customers.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Leadership

Sales Techniques

Consultative Selling

Product Knowledge

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store-in-Store Mobile Associate to be the face of T-Mobile inside a warehouse/club kiosk, bringing energy, passion, and expertise to every customer interaction.

You'll educate, demonstrate, and recommend solutions in a fast-paced setting while delivering outstanding experiences that connect customers to what matters most. You will complete training on the store-in-store experience, learn new skills, products, and processes, and continuously improve to provide