Mobile Experience Specialist – Stock Grants & Training Pay

T-MOBILE USA, Inc.; Sandusky (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive base salary

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health/dental/vision insurance

Annual holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate, Store-in-Store to help bring the T-Mobile brand to life within National Sales partner locations. You will engage customers, educate them on solutions, and demonstrate the value of our wireless offerings in a fast-paced retail setting.

You will train on in-store processes, work to exceed sales targets, and participate in Be Back and referral programs while delivering exceptional customer experiences.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Identify customer needs and use solution-based selling techniques to demonstrate value of T-Mobile products and services.
• Complete training on store experience, products, processes, and systems; review promotions and updates to be Customer Ready at all times.
• Operate with customers by building rapport, following up, capturing referrals, managing Be Back processes, and ensuring satisfaction.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate, Store-in-Store to help bring the T-Mobile brand to life within National Sales partner locations. You will engage customers, educate them on solutions, and demonstrate the value of our wireless offerings in a fast-paced retail setting.

You will train on in-store processes, work to exceed sales targets, and participate in Be Back and referral programs while delivering exceptional customer experiences.