Mobile Experience Specialist - Customer Tech Expert

Comcast; Saint Augustine (FL); On-site; USD 17,047 - 24,280; Full time

Job summary

Comcast Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave

Qualifications

• High School Diploma or GED required.
• 0-2 years related experience preferred.

Responsibilities

• Assist customers with mobile activations, education, and support.
• Troubleshoot device and service issues and assist with account security and recoveries.
• Maintain store cleanliness, merchandise, and ensure accessibility of devices and accessories.
• Support on-demand deliveries and upsell accessories or add-ons when appropriate.

Skills

Customer-Focused

Teamwork

Communication

Self Motivation

Resilience

Workplace Organization

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave