Mobile Experience Specialist — In-Store Tech & Service

Comcast Advertising; Fort Collins, Northern (CO, KY); Hybrid; USD 53,182,000 - 59,237,000; Full time

Job summary

Comcast Advertising is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, activation, education, and transactions. You will serve as a go-to technical and operational resource, helping to maintain a clean and efficient store environment and assist customers with mobile products and services.

Key duties include activations, education, troubleshooting, escalations, and upselling accessories.

Qualifications

• Excellent communication and customer service skills.
• Ability to troubleshoot issues and explain solutions clearly.
• Comfort with technology and mobile devices in a retail setting.

Responsibilities

• Assist customers with mobile activations, education, and purchases.
• Handle device returns, exchanges, and order processing per policy.
• Keep store clean, organized, and stocked with accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, activation, education, and transactions. You will serve as a go-to technical and operational resource, helping to maintain a clean and efficient store environment and assist customers with mobile products and services.

Key duties include activations, education, troubleshooting, escalations, and upselling accessories.