Mobile Experience Specialist — In-Store Activations

Comcast Corporation; Dublin (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Comcast Corporation in the United States is hiring a Mobile Retail Service Associate to join our store team. You will support activation, education, and troubleshooting for mobile devices, helping customers understand features and plan options while maintaining a clean, organized environment.

The role emphasizes hands-on demonstrations, quick device swaps, and secure account assistance. You will collaborate with teammates to deliver a best-in-class customer experience, meet operational goals,

Qualifications

• Communication and customer service experience are essential.
• Ability to troubleshoot common mobile device issues and guide customers.
• Understanding of digital tools and basic product knowledge is expected.

Responsibilities

• Provide activation and education for mobile devices and wearables.
• Troubleshoot and resolve device or service issues; assist with account security and recovery.
• Assist with device transfers, password resets, and SIM/eSIM configuration.
• Demonstrate device features and upsell accessories to enhance customer experience.
• Support on-demand deliveries and upsell opportunities in-store.
• Maintain store cleanliness, merchandising, and visual standards.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast Corporation in the United States is hiring a Mobile Retail Service Associate to join our store team. You will support activation, education, and troubleshooting for mobile devices, helping customers understand features and plan options while maintaining a clean, organized environment.

The role emphasizes hands-on demonstrations, quick device swaps, and secure account assistance. You will collaborate with teammates to deliver a best-in-class customer experience, meet operational goals,