Mobile Activation & Support Specialist

Comcast; Shelby Township (MI); On-site; USD 19,000 - 27,000; Full time

Job summary

Comcast Retail is seeking a Retail Service Associate to support store teams by delivering exceptional customer experiences in mobile activation, education, and escalations. You will help customers set up devices, transfer data, and navigate accounts while driving add-ons and maintaining a clean, organized store floor.

Ideal candidates have a High School Diploma or GED and 0–2 years of related experience, with strong communication and teamwork skills.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.
• Strong communication and customer service skills.

Responsibilities

• Activate new devices and assist with bring-your-own-device setups.
• Educate customers on devices, accessories and upsell opportunities.
• Troubleshoot basic device issues and assist with account security.
• Assist with activations, returns and warranty processes.
• Maintain store cleanliness and product placement for a quality customer experience.
• Support with on-demand deliveries and in-store operations.

Skills

Communication

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Retail is seeking a Retail Service Associate to support store teams by delivering exceptional customer experiences in mobile activation, education, and escalations. You will help customers set up devices, transfer data, and navigate accounts while driving add-ons and maintaining a clean, organized store floor.

Ideal candidates have a High School Diploma or GED and 0–2 years of related experience, with strong communication and teamwork skills.