Mobile Experience Specialist

Comcast; Deptford Township (NJ); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Bonus eligibility

Benefits package

Job summary

Comcast is hiring a Retail Service Associate to support mobile, operations, and transactions in-store. The role handles device activations, customer education, and service escalations, helping customers feel confident about Comcast products.

This part-time position offers up to 30 hours per week with a base pay of $17.00 per hour and a 5% quarterly bonus, plus a comprehensive benefits package and opportunities to upsell accessories and services.

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant work experience.
• Strong customer service and communication skills.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Educate customers on accessories and add-ons that enhance their experience.
• Troubleshoot and resolve complex device or service issues.
• Assist customers with transferring contacts, emails, and media.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate to support mobile, operations, and transactions in-store. The role handles device activations, customer education, and service escalations, helping customers feel confident about Comcast products.

This part-time position offers up to 30 hours per week with a base pay of $17.00 per hour and a 5% quarterly bonus, plus a comprehensive benefits package and opportunities to upsell accessories and services.