Mobile Experience Specialist

T-MOBILE USA, Inc.; Yoder (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking Store-in-Store Mobile Associates to be the face of T-Mobile inside a warehouse/club kiosk. You will educate customers, demonstrate products, and showcase benefits while thriving in a high-traffic retail setting.

You will complete training on the store-in-store experience, learn new products, and continuously improve to deliver outstanding customer experiences. The role emphasizes energy, passion, and the ability to build relationships and drive sales in a fast-paced

Qualifications

• High School Diploma/GED required
• 6 months of customer service and/or sales experience in retail environment preferred

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Leadership

Sales Techniques

Customer Education

Sales

Customer Communications

Product Knowledge

Customer Referrals

Sales Prospecting

Consultative Selling

Customer Needs Identification

Communication

Customer Satisfaction Management

Customer Service

Customer Engagement

Relationship Building

Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Store-in-Store Mobile Associates to be the face of T-Mobile inside a warehouse/club kiosk. You will educate customers, demonstrate products, and showcase benefits while thriving in a high-traffic retail setting.

You will complete training on the store-in-store experience, learn new products, and continuously improve to deliver outstanding customer experiences. The role emphasizes energy, passion, and the ability to build relationships and drive sales in a fast-paced