Mobile Experience Specialist

T-Mobile US Inc.; Arvada (CO); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for Store-in-Store Mobile Associates to energize and educate customers in a warehouse/club kiosk setting.

You’ll thrive in a fast-paced retail environment, delivering friendly, knowledgeable service and driving sales through strong product knowledge and relationship building. You will complete training on products and processes, follow up with customers, and help grow the customer base.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment. Uses digital tools, educates customers, and showcases the value of T-Mobile’s benefits.
• Complete training on store-in-store experience, new skills, products, processes, and systems; continuously learn and improve to provide the best customer experience.
• Engage customers, attract potential clients, follow up, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Skills

Communication

Relationship Building

Sales

Customer Education

Customer Service

Leadership

Product Knowledge

Coaching

Sales Techniques

Consultative Selling

Customer Referrals

Sales Prospecting

Customer Satisfaction Management

Customer Engagement

Customer Needs Identification

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for Store-in-Store Mobile Associates to energize and educate customers in a warehouse/club kiosk setting.

You’ll thrive in a fast-paced retail environment, delivering friendly, knowledgeable service and driving sales through strong product knowledge and relationship building. You will complete training on products and processes, follow up with customers, and help grow the customer base.