Mobile Experience Specialist

T-MOBILE USA, Inc.; Wesley Chapel, Panama Park (FL, FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Medical, dental, vision insurance

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is hiring Store-in-Store Mobile Associates to be the face of T-Mobile inside warehouse/club kiosks. You will engage customers in a high-traffic environment, educate them on benefits, and drive sales while delivering exceptional service.

You will receive thorough training, learn products and processes, and work toward helping customers stay connected. This role requires a strong customer-service mindset and the ability to adapt in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in a retail environment preferred.

Responsibilities

• Engage with a broad range of customers in a high-traffic retail environment using digital tools and educate customers on store-in-store benefits.
• Complete training on store-in-store experience, products and processes, and continuously improve skills to deliver the best customer experience.
• Build rapport, drive sales, attract referrals, follow up with customers, and foster relationships with new and existing customers.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Service

Product Knowledge

Leadership

Coaching

Customer Needs Identification

Sales Techniques

Consultative Selling

Customer Engagement

Education

High School Diploma/GED

6 months customer service/sales experience (retail)

Job description

T-Mobile USA, Inc. is hiring Store-in-Store Mobile Associates to be the face of T-Mobile inside warehouse/club kiosks. You will engage customers in a high-traffic environment, educate them on benefits, and drive sales while delivering exceptional service.

You will receive thorough training, learn products and processes, and work toward helping customers stay connected. This role requires a strong customer-service mindset and the ability to adapt in a fast-paced setting.