Mobile Experience Specialist – In-Store

T-MOBILE USA, Inc.; Town of Fishkill (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Store-in-Store Mobile Associate in a high-traffic, warehouse/club kiosk setting. You’ll educate customers, demonstrate products, and guide them to solutions while delivering outstanding service.

Expect comprehensive training, strong career growth, and competitive compensation including base pay, potential incentives, and stock opportunities. This role emphasizes customer experience, relationship building, and teamwork in a fast-paced environment.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)
• Communication (Required)
• Relationship Building (Required)
• Customer Education (Required)
• Sales (Required)
• Customer Communications (Required)
• Customer Satisfaction Management (Required)
• Product Knowledge (Required)
• Leadership (Required)
• Customer Referrals (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)
• Consultative Selling (Required)
• Customer Service (Required)
• Customer Engagement (Required)
• Coaching (Required)
• Customer Needs Identification (Required)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction

Product Knowledge

Leadership

Customer Referrals

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Needs Identification

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Store-in-Store Mobile Associate in a high-traffic, warehouse/club kiosk setting. You’ll educate customers, demonstrate products, and guide them to solutions while delivering outstanding service.

Expect comprehensive training, strong career growth, and competitive compensation including base pay, potential incentives, and stock opportunities. This role emphasizes customer experience, relationship building, and teamwork in a fast-paced environment.