Mobile Experience Specialist

T-Mobile; Washington (District of Columbia); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Medical/Dental/Vision

401(k)

Job summary

T-Mobile USA, Inc. operates in retail environments delivering technology and service solutions to customers. This role focuses on customer service and sales, using digital tools to explain network benefits and products while building relationships.

Hourly base pay is $20.50 with $5 training pay during onboarding; an annual stock grant and an on‑going incentive program support earnings. Full‑time employees enjoy broad benefits, time off, and growth opportunities.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

English & Spanish

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. operates in retail environments delivering technology and service solutions to customers. This role focuses on customer service and sales, using digital tools to explain network benefits and products while building relationships.

Hourly base pay is $20.50 with $5 training pay during onboarding; an annual stock grant and an on‑going incentive program support earnings. Full‑time employees enjoy broad benefits, time off, and growth opportunities.