Mobile Solutions Specialist

T-Mobile; Defiance (OH); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off

On-the-job training

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools and collaborating with colleagues to ensure a seamless experience. The role starts with on‑the‑job training, an hourly base pay of $18.00 plus $5.00 training pay, and eligibility for incentives and an annual

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Must be at least 18 years old and legally eligible to work in the United States.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage, plans, and features.
• Complete required training to learn retail processes and wireless tech.
• Collaborate with colleagues to support a seamless customer experience.
• Take on other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools and collaborating with colleagues to ensure a seamless experience. The role starts with on‑the‑job training, an hourly base pay of $18.00 plus $5.00 training pay, and eligibility for incentives and an annual