Mobile Experience Specialist

T-MOBILE USA, Inc.; Paterson (NJ); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring to support retail operations, engaging customers and guiding them through technology and service solutions in a fast-paced store environment.

The role emphasizes customer relationships, training completion, and delivering a seamless shopping experience. Compensation includes base pay, training pay, incentives, stock grants, and employee stock purchase options, reflecting our Total Rewards philosophy.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Change agility required for adapting to new processes and tools.
• Strong communication and customer service skills required.
• Ability to engage customers and upsell solutions effectively.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete training to build knowledge of products, services, systems, and processes for effective support.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support retail operations, engaging customers and guiding them through technology and service solutions in a fast-paced store environment.

The role emphasizes customer relationships, training completion, and delivering a seamless shopping experience. Compensation includes base pay, training pay, incentives, stock grants, and employee stock purchase options, reflecting our Total Rewards philosophy.