Mobile Experience Specialist

T-MOBILE USA, Inc.; Altoona (IA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) matching

Paid time off

Paid holidays

Medical, dental, vision insurance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail setting. You will learn product features, demonstrate digital tools, and recommend service plans to meet individual needs.

The role emphasizes customer interaction, problem solving, and teamwork to build lasting relationships. Base hourly pay starts at $18.00 with $5.00 training pay; after training, you may progress toward an annual incentive target of $18,000 and a guaranteed $20/hour when including

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service or sales experience

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail setting. You will learn product features, demonstrate digital tools, and recommend service plans to meet individual needs.

The role emphasizes customer interaction, problem solving, and teamwork to build lasting relationships. Base hourly pay starts at $18.00 with $5.00 training pay; after training, you may progress toward an annual incentive target of $18,000 and a guaranteed $20/hour when including