Mobile Experience Specialist

T-Mobile US Inc.; Village of Freeport (NY); Presencial; USD 24.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Wireless Retail Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, and help customers select plans while delivering memorable service. The role emphasizes customer interaction, digital tools, and teamwork to drive satisfaction and loyalty across channels.

Formación

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Conocimientos

Customer service

Sales

Communication

Teamwork

Digital tools

Problem solving

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is seeking a Wireless Retail Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, and help customers select plans while delivering memorable service. The role emphasizes customer interaction, digital tools, and teamwork to drive satisfaction and loyalty across channels.