Mobile Experience Specialist

T-MOBILE USA, Inc.; Orem (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Holidays

Job summary

T-Mobile USA, Inc. is seeking a customer-focused retail associate to engage customers, demonstrate technology and service options, and guide shoppers through their purchasing journey.

You’ll build product knowledge, work with digital tools, and complete training to stay current on wireless innovations. The role emphasizes customer satisfaction, strong communication, and collaboration across teams in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service/sales experience

Job description

T-Mobile USA, Inc. is seeking a customer-focused retail associate to engage customers, demonstrate technology and service options, and guide shoppers through their purchasing journey.

You’ll build product knowledge, work with digital tools, and complete training to stay current on wireless innovations. The role emphasizes customer satisfaction, strong communication, and collaboration across teams in a fast-paced setting.