Mobile Experience Specialist

T-Mobile; Canton Charter Township (MI); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and employee stock grants

Paid time off and holidays

Employee stock purchase plan

Mobile service discounts

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is hiring for a frontline retail role that focuses on delivering technology solutions and service excellence in a fast-paced environment. You will engage customers, learn product knowledge, and demonstrate technology solutions while fostering strong customer relationships.

You'll develop skills in customer interaction, digital tool usage, and service plan recommendations, with a compensation package and growth opportunities within the company.

Qualifications

• Minimum high school diploma; customer service or sales experience preferred.
• 6 months of customer service and/or sales experience in retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a frontline retail role that focuses on delivering technology solutions and service excellence in a fast-paced environment. You will engage customers, learn product knowledge, and demonstrate technology solutions while fostering strong customer relationships.

You'll develop skills in customer interaction, digital tool usage, and service plan recommendations, with a compensation package and growth opportunities within the company.