Mobile Experience Specialist — Wireless Tech & Plans

T-MOBILE USA, Inc.; Burlington (NC); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k)

Paid time off

Holiday pay

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey.

The role emphasizes developing skills in customer interaction, digital tools usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency with product knowledge, and effective use of digital resources.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma / GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey.

The role emphasizes developing skills in customer interaction, digital tools usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency with product knowledge, and effective use of digital resources.