Mobile Experience Specialist

T-Mobile US Inc.; O'Fallon (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to energize store-in-store environments, educate customers on wireless solutions, and drive value through consultative selling. You will build relationships, meet sales targets, and contribute to a superior customer experience.

You will train on in-store processes, collaborate with store teams, and leverage digital tools to guide customers through their T-Mobile journey. This role emphasizes service, performance, and customer delight.

Qualifications

• Experience in customer service and/or sales is preferred.
• Ability to engage customers in a fast-paced retail environment.
• Strong communication and relationship-building skills.

Responsibilities

• Engage with customers in a high-traffic retail setting using digital tools.
• Demonstrate and sell T-Mobile solutions, identify customer needs, and onboard customers.
• Complete training and stay Customer Ready with promotions and Hub updates.

Skills

Customer service

Retail sales

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to energize store-in-store environments, educate customers on wireless solutions, and drive value through consultative selling. You will build relationships, meet sales targets, and contribute to a superior customer experience.

You will train on in-store processes, collaborate with store teams, and leverage digital tools to guide customers through their T-Mobile journey. This role emphasizes service, performance, and customer delight.