Mobile Experience Specialist

Comcast; Sugar Land (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Comcast in Sugar Land, TX is seeking a Retail Service Associate to help deliver a best-in-class customer experience across mobile activations, education, and support. You will be a go-to technical and operational resource in a fast-paced retail environment.

You will guide customers through device setup, activate services, assist with account security, and upsell accessories while upholding Comcast standards and policies.

Qualifications

• Retail experience with customer service focus.
• Ability to troubleshoot basic device issues.
• Willingness to learn Comcast products and digital tools.

Responsibilities

• Activate and educate customers on mobile devices and BYOD.
• Troubleshoot device and service issues and escalate when needed.
• Assist with transfers, password resets, and SIM/eSIM configuration.
• Support store operations, merchandising, and on-demand deliveries.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast in Sugar Land, TX is seeking a Retail Service Associate to help deliver a best-in-class customer experience across mobile activations, education, and support. You will be a go-to technical and operational resource in a fast-paced retail environment.

You will guide customers through device setup, activate services, assist with account security, and upsell accessories while upholding Comcast standards and policies.