Mobile Experience Specialist

Comcast Careers; Saint Augustine (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, activation, and transactional activities.

You will assist with device setup, activations, troubleshooting, and education, while maintaining store cleanliness and operational readiness, driving incremental revenue through accessories.

This entry-level role requires a High School Diploma or GED and 0–2 years of experience in customer service or retail.

Qualifications

• High school diploma or GED required.
• 0–2 years of experience in customer service or retail preferred.
• Willingness to learn Comcast digital tools and processes.
• Strong communication and problem-solving skills.

Responsibilities

• Activate devices and BYOD on the network with a white-glove approach.
• Guide customers through tablet setup and connectivity.
• Assist with activation and pairing of wearable devices.
• Educate on accessories and add-ons to drive incremental revenue.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues; assist with account security.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, activation, and transactional activities.

You will assist with device setup, activations, troubleshooting, and education, while maintaining store cleanliness and operational readiness, driving incremental revenue through accessories.

This entry-level role requires a High School Diploma or GED and 0–2 years of experience in customer service or retail.