Mobile Activation & Customer Experience Specialist

Comcast; Bartlett (TN); On-site; USD 18,000 - 23,000; Full time

Job summary

Comcast's Retail Service Associates provide a best-in-class customer experience across mobile, operations, and transactional activities. They activate devices, educate customers, troubleshoot, and help with returns while keeping the store clean and welcoming.

The role emphasizes a white-glove approach, upsell opportunities for accessories, and adherence to Comcast policies. Candidates should have a high school diploma and 0-2 years of relevant experience; Comcast is an equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Excellent communication and customer service skills.

Responsibilities

• Assist with mobile activations and customer education.
• Troubleshoot device and account issues.
• Support store operations and merchandising.
• Deliver exceptional in-store customer experience.

Skills

Communication

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast's Retail Service Associates provide a best-in-class customer experience across mobile, operations, and transactional activities. They activate devices, educate customers, troubleshoot, and help with returns while keeping the store clean and welcoming.

The role emphasizes a white-glove approach, upsell opportunities for accessories, and adherence to Comcast policies. Candidates should have a high school diploma and 0-2 years of relevant experience; Comcast is an equal opportunity employer.