Mobile Experience Specialist

T-Mobile US Inc.; Port Reading (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible spending account

Paid time off

Annual stock grant

Stock grants

Job summary

T-Mobile USA is hiring for a retail associate role that engages customers, demonstrates technology and service solutions, and guides shoppers throughout their experience. You’ll build product knowledge, use digital tools, and participate in ongoing training to improve customer satisfaction and sales outcomes.

The job emphasizes strong communication, problem solving, and teamwork, with a pay structure that includes base hourly pay plus training incentives and opportunities for performance-based

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Legally authorized to work in the United States.
• Must be 18+ for employment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Multitasking

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring for a retail associate role that engages customers, demonstrates technology and service solutions, and guides shoppers throughout their experience. You’ll build product knowledge, use digital tools, and participate in ongoing training to improve customer satisfaction and sales outcomes.

The job emphasizes strong communication, problem solving, and teamwork, with a pay structure that includes base hourly pay plus training incentives and opportunities for performance-based