Mobile Experience Specialist — Tech & Sales

T-Mobile US Inc.; Greenville (OH); Vor Ort; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Stock grant

401(k)

Paid time off

Zusammenfassung

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, product knowledge, and use of digital resources.

Qualifikationen

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be legally authorized to work in the United States.

Aufgaben

• Deliver personalized technology and service solutions to customers.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties as assigned by management.

Kenntnisse

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, product knowledge, and use of digital resources.