Mobile Experience Specialist

T-Mobile US Inc.; Phoenix (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grant

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, while developing skills in customer interaction and digital tool usage. The role emphasizes service plan recommendations and contributing to customer satisfaction, with a focus on strong relationships and loyalty.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Change Agility

Multitasking

Engaging People

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey, while developing skills in customer interaction and digital tool usage. The role emphasizes service plan recommendations and contributing to customer satisfaction, with a focus on strong relationships and loyalty.