Mobile Experience Specialist

tmobile; Port Reading (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Parental leave

Family benefits

Mobile service discounts

Transit benefits

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers select technology and service plans in a fast-paced environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations to improve satisfaction. On-the-job training is provided, and performance is rewarded with incentives and opportunities for

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Multitasking

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers select technology and service plans in a fast-paced environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations to improve satisfaction. On-the-job training is provided, and performance is rewarded with incentives and opportunities for