Mobile Experience Specialist

tmobile; Carol Stream (IL); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Healthcare benefits

Dental insurance

Vision insurance

Flexible spending account

Annual stock grants

Job summary

T-Mobile is hiring a Mobile Associate to help customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey. The role emphasizes customer interaction, digital tool use, and service plan recommendations.

Training is provided with growth opportunities and stock-related rewards. As part of the team, you will contribute to a seamless customer experience and collaborate across channels

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to help customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey. The role emphasizes customer interaction, digital tool use, and service plan recommendations.

Training is provided with growth opportunities and stock-related rewards. As part of the team, you will contribute to a seamless customer experience and collaborate across channels