In-Store Mobile Experience Specialist

Comcast; Dover (DE); On-site; USD 20,000 - 29,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile activation, education, troubleshooting, and daily operations. You will be the go-to technical and operational resource, helping customers understand devices and Comcast services while maintaining a clean, engaging store environment.

Responsibilities include mobile activations, customer education, handling escalations, processing returns, and assisting with

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant work experience.
• Strong communication and customer-service skills.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile activation, education, troubleshooting, and daily operations. You will be the go-to technical and operational resource, helping customers understand devices and Comcast services while maintaining a clean, engaging store environment.

Responsibilities include mobile activations, customer education, handling escalations, processing returns, and assisting with