Mobile Experience Specialist

T-Mobile USA; Duluth (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA is seeking a motivated team member to support retail operations, helping customers with device options, plans, and service solutions in a fast-paced setting.

The role emphasizes customer advocacy, product knowledge, and hands-on demonstrations, with training to advance and contribute to a seamless customer experience. Eligible employees participate in comprehensive benefits and stock-related programs.

Qualifications

• High School Diploma or GED required.
• 6 months customer service and/or sales experience preferred.
• Retail environment experience is a plus.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems and processes for effective customer support.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales experience

Communication skills

Team player

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a motivated team member to support retail operations, helping customers with device options, plans, and service solutions in a fast-paced setting.

The role emphasizes customer advocacy, product knowledge, and hands-on demonstrations, with training to advance and contribute to a seamless customer experience. Eligible employees participate in comprehensive benefits and stock-related programs.