Mobile Experience Specialist

T-Mobile; Novi (MI); On-site; USD 22,000 - 32,000; Full time

Job summary

T-Mobile offers a Total Rewards package with competitive base pay and full benefits in a fast-paced retail environment. The role supports retail operations, helping customers with technology and service needs, building product knowledge, and guiding shoppers through digital tools and service plans.

Training builds essential skills for wireless technology, customer engagement, and cross-team collaboration. Within 90 days, on-the-job training is provided, with an emphasis on growth.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Change Agility

Engaging People

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile offers a Total Rewards package with competitive base pay and full benefits in a fast-paced retail environment. The role supports retail operations, helping customers with technology and service needs, building product knowledge, and guiding shoppers through digital tools and service plans.

Training builds essential skills for wireless technology, customer engagement, and cross-team collaboration. Within 90 days, on-the-job training is provided, with an emphasis on growth.