Mobile Expert: Tech Solutions & Customer Care

T-Mobile; Lanett (AL); On-site; USD 56,482,000 - 59,237,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaching

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Tuition assistance

Commuter benefits

Job summary

T-Mobile values its employees and offers a Total Rewards package including competitive base pay, stock grants, ESPP, 401(k), and access to money coaches. This role supports retail operations by engaging customers, demonstrating technology, and guiding service-plan choices in a fast-paced store setting.

Training and cross-channel collaboration help maximize customer satisfaction and loyalty. The position emphasizes customer interaction, product knowledge, and proficient use of digital tools to

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales and teamwork orientation are required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Education

High School Diploma/GED

6 months customer service/sales experience (preferred)

Job description

T-Mobile values its employees and offers a Total Rewards package including competitive base pay, stock grants, ESPP, 401(k), and access to money coaches. This role supports retail operations by engaging customers, demonstrating technology, and guiding service-plan choices in a fast-paced store setting.

Training and cross-channel collaboration help maximize customer satisfaction and loyalty. The position emphasizes customer interaction, product knowledge, and proficient use of digital tools to