Mobile Expert: Tech Sales & Customer Experience

T-Mobile; West Arcadia (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaching

Job summary

T-Mobile USA, Inc. is a leading wireless carrier offering competitive base pay and a comprehensive Total Rewards package. The role supports retail operations by helping customers with technology and service needs in a fast-paced environment, building product knowledge and guiding customers through their shopping journey.

We emphasize customer satisfaction, digital tool usage, and collaboration across channels. Training, growth opportunities, and a strong emphasis on teamwork are part of the role.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

T-Mobile USA, Inc. is a leading wireless carrier offering competitive base pay and a comprehensive Total Rewards package. The role supports retail operations by helping customers with technology and service needs in a fast-paced environment, building product knowledge and guiding customers through their shopping journey.

We emphasize customer satisfaction, digital tool usage, and collaboration across channels. Training, growth opportunities, and a strong emphasis on teamwork are part of the role.