Mobile Expert: Tech Solutions & Customer Delight

T-Mobile; Sioux Falls (SD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Parental leave

Tuition assistance

Transit programs

Job summary

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and compensation including stock grants, employee stock purchase plan, 401(k), and access to money coaches.

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The position emphasizes building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience in a Retail environment is preferred.
• Must be legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Problem Solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and compensation including stock grants, employee stock purchase plan, 401(k), and access to money coaches.

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The position emphasizes building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping