Mobile Tech & Customer Experience Specialist

T-Mobile; Laredo (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) matching

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate for a retail environment in the United States. You will engage customers, explain technology and service options, and guide shoppers through their decisions with a focus on service quality and satisfaction.

The role emphasizes product knowledge, digital tools, and collaboration with store teams. Training is provided, and success is measured by customer satisfaction and sales contribution.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Engaging people

Change agility

Legally authorized to work in the US

18 years of age

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate for a retail environment in the United States. You will engage customers, explain technology and service options, and guide shoppers through their decisions with a focus on service quality and satisfaction.

The role emphasizes product knowledge, digital tools, and collaboration with store teams. Training is provided, and success is measured by customer satisfaction and sales contribution.