Mobile Experience Specialist — Tech Sales & Service

T-MOBILE USA, Inc.; Folsom (CA); On-site; USD 2,617,000 - 3,582,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate our technology solutions, and guide them through the shopping journey.

The role emphasizes product knowledge, service plan recommendations, and use of digital tools to enhance the customer experience. Applicants should be prepared to complete training, deliver personalized solutions, and collaborate with team members to drive customer satisfaction and loyalty in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in delivering personalized technology and service solutions.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training on retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate our technology solutions, and guide them through the shopping journey.

The role emphasizes product knowledge, service plan recommendations, and use of digital tools to enhance the customer experience. Applicants should be prepared to complete training, deliver personalized solutions, and collaborate with team members to drive customer satisfaction and loyalty in a fast-paced environment.