Mobile Experience Specialist

T-MOBILE USA, Inc.; Florida; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking motivated Mobile Associates to serve as brand ambassadors, helping customers choose the right wireless solutions in a fast-paced retail setting. You will learn on the job and build strong customer relationships while promoting products and services.

This entry-level learning role offers on-the-job training, base hourly pay, and opportunities to advance to a Mobile Expert with performance-based incentives and stock benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Teamwork

Change Agility

Engaging People

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking motivated Mobile Associates to serve as brand ambassadors, helping customers choose the right wireless solutions in a fast-paced retail setting. You will learn on the job and build strong customer relationships while promoting products and services.

This entry-level learning role offers on-the-job training, base hourly pay, and opportunities to advance to a Mobile Expert with performance-based incentives and stock benefits.