Mobile Solutions Advocate

T-Mobile; Henderson (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Medical, dental, and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to join our Retail Team of Experts. You will help customers explore devices and service plans, demonstrate features, and provide a world-class shopping experience in-store.

This entry-level role includes paid on-the-job training, opportunities for advancement to Mobile Expert, a guaranteed hourly wage with incentives, and access to benefits and stock programs.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience; retail preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: helping customers pick up where they left off; demonstrating latest technology in-store; side-by-side selling for personalized solutions; approaching needs with integrity.
• Becomes skilled with and uses digital tools in interactions and onboarding to show coverage, plans, and in-store experiences; completes training and learns new skills and processes.
• Establishes relationships with and partners across channels to own the customer experience, resolve issues, and identify small business leads.

Skills

Customer service

Sales

Retail experience

Communication

Team collaboration

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to join our Retail Team of Experts. You will help customers explore devices and service plans, demonstrate features, and provide a world-class shopping experience in-store.

This entry-level role includes paid on-the-job training, opportunities for advancement to Mobile Expert, a guaranteed hourly wage with incentives, and access to benefits and stock programs.