Mobile Solutions & Customer Experience Associate

T-MOBILE USA, Inc.; Shreveport (LA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental & vision insurance

Training pay & incentives

Discounts (mobile service & home inet)

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to join our brand ambassador team. You will help customers select devices and services, demonstrate features, and build relationships in fast-paced store environments.

This entry-level role is a learning path toward Mobile Expert, with on-the-job training, a guaranteed base pay of $18/hour plus training pay, and future incentives—and a broad benefits package including stock grants, a 401(k), PTO, and health coverage.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience.
• Must be 18+ and legally allowed to work in the United States.
• Excellent communication and customer empathy.

Responsibilities

• Builds proficiency related to serving and selling to customers, delivering an elite experience and building loyalty.
• Assist customers in-store and online, demonstrating products and features.
• Identify needs and provide tailored solutions, including devices and services.
• Use digital tools to assist customers and onboarding processes.

Skills

Customer service

Sales

Communication

Teamwork

Adaptability

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to join our brand ambassador team. You will help customers select devices and services, demonstrate features, and build relationships in fast-paced store environments.

This entry-level role is a learning path toward Mobile Expert, with on-the-job training, a guaranteed base pay of $18/hour plus training pay, and future incentives—and a broad benefits package including stock grants, a 401(k), PTO, and health coverage.