Mobile Solutions Advisor

T-Mobile US Inc.; Lincoln (NE); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental & vision insurance

Stock grants and Employee stock plan

Commuter/transit discounts

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to serve as brand ambassadors in a fast-paced retail environment. You will learn to deliver personalized technology solutions, demonstrate features, and guide customers through plans and devices.

You will complete training, grow your skills, and potentially advance to higher roles. The compensation includes base pay, training pay, incentives, and access to stock grants and other benefits.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Multitasking

Engaging People

Teamwork Orientation

Change Agility

Customer Problem Solving

Industry knowledge

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to serve as brand ambassadors in a fast-paced retail environment. You will learn to deliver personalized technology solutions, demonstrate features, and guide customers through plans and devices.

You will complete training, grow your skills, and potentially advance to higher roles. The compensation includes base pay, training pay, incentives, and access to stock grants and other benefits.