Mobile Experience Advocate

T-Mobile USA; Miami Shores (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA is seeking Mobile Associates to act as brand ambassadors, developing expertise in customer service and sales while learning the retail environment. You’ll engage customers, demonstrate products, and expand knowledge through ongoing training, becoming a Mobile Expert over time.

In this entry-level role, you’ll build relationships, support cross-channel initiatives, and participate in a fast-paced, tech-driven setting with opportunities for advancement and equity through our incentive

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking Mobile Associates to act as brand ambassadors, developing expertise in customer service and sales while learning the retail environment. You’ll engage customers, demonstrate products, and expand knowledge through ongoing training, becoming a Mobile Expert over time.

In this entry-level role, you’ll build relationships, support cross-channel initiatives, and participate in a fast-paced, tech-driven setting with opportunities for advancement and equity through our incentive