Mobile Experience Specialist

T-MOBILE USA, Inc.; Denver (CO); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Descripción de la vacante

T-Mobile USA, Inc. is hiring for a Store-in-Store Mobile Associate in a fast-paced, warehouse/club kiosk environment in Denver. You will engage with customers, educate them on products, and drive sales while delivering exceptional service and building relationships.

You will complete training on store processes, stay current with products, and use digital tools to communicate value. This role requires a high school diploma and at least 6 months of customer service or sales experience, preferably

Formación

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, retail environment. (Preferred)

Responsabilidades

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Conocimientos

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction Management

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Educación

High School Diploma/GED

6 months customer service or sales experience (retail)

Descripción del empleo

T-Mobile USA, Inc. is hiring for a Store-in-Store Mobile Associate in a fast-paced, warehouse/club kiosk environment in Denver. You will engage with customers, educate them on products, and drive sales while delivering exceptional service and building relationships.

You will complete training on store processes, stay current with products, and use digital tools to communicate value. This role requires a high school diploma and at least 6 months of customer service or sales experience, preferably