Mobile Experience Specialist

T-MOBILE USA, Inc.

Paynes (TX)

On-site

USD 36,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Paid holidays

Parental Leave

Job summary

T-Mobile USA, Inc. is seeking a Store-in-Store Mobile Associate to join our warehouse/club kiosk team. You will engage customers, educate them on products, and drive sales in a fast-paced environment, bringing energy, passion, and a helpful, consultative approach to every interaction.

You’ll complete training on store processes, learn new skills, and grow within the company. We offer competitive base pay, incentives, stock grants, and a comprehensive benefits package including medical, dental,

Qualifications

High School Diploma/GED (Required).
6 months of customer service and/or sales experience, retail environment (Preferred).

Responsibilities

Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.