Mobile Experience Specialist

T-Mobile; Cincinnati (OH); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays (12)

Parental leave

Family building benefits

Tuition assistance

Job summary

At T-Mobile, we offer a competitive base salary and a comprehensive Total Rewards package. This role supports retail operations by assisting customers with technology and service needs, building product knowledge, and guiding shoppers through their journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, aiming for high customer satisfaction and loyalty in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we offer a competitive base salary and a comprehensive Total Rewards package. This role supports retail operations by assisting customers with technology and service needs, building product knowledge, and guiding shoppers through their journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, aiming for high customer satisfaction and loyalty in a fast-paced retail environment.