Mobile Experience Specialist

T-Mobile; Mebane (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

401(k)

Medical insurance

Paid time off

Employee discounts

Job summary

T-Mobile retail associates engage customers to understand technology and service needs, building product knowledge and demonstrating solutions in a fast-paced environment.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, aiming to boost satisfaction and loyalty across shopper journeys. Training is provided on processes and wireless innovations.

Qualifications

• Change Agility is required.
• Strong communication skills and customer service mindset.
• Problem solving and engagement with customers is essential.
• Reliable, team-oriented and able to multitask in a fast-paced retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile retail associates engage customers to understand technology and service needs, building product knowledge and demonstrating solutions in a fast-paced environment.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, aiming to boost satisfaction and loyalty across shopper journeys. Training is provided on processes and wireless innovations.