Mobile Experience Pro — Elite Sales & Service

T-MOBILE USA, Inc.; Aiea (HI); On-site; USD 66,000 - 76,000; Full time

Benefits offered by this job

Relocation bonus

Sign-on bonus

Employee stock purchase plan

Stock grant

Job summary

T-Mobile USA, Inc. is hiring Experience Experts to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution, while partnering with Customer Service and Engineering to create a one-stop experience. The role includes ongoing training, a team-focused culture, and opportunities to grow, with relocation and sign-on bonuses for eligible candidates, and a path to contribute to sales and

Qualifications

• High School Diploma/GED required.
• 12+ months tenure as Mobile Expert or Elite Tech/Elite Account Expert (Required).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop knowledge to act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build a culture of sales and service.
• Strives to resolve sales and service pain points effectively.

Skills

Customer service

Retail sales

Multitasking

Communication

Problem-solving

Teamwork

Education

High School Diploma/GED

Tools

In-store systems

Digital tools

Job description

T-Mobile USA, Inc. is hiring Experience Experts to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve customer needs from research to resolution, while partnering with Customer Service and Engineering to create a one-stop experience. The role includes ongoing training, a team-focused culture, and opportunities to grow, with relocation and sign-on bonuses for eligible candidates, and a path to contribute to sales and