Mobile Experience Lead — Transform Customer Journeys

T-Mobile; Wilmington (DE); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Money coaching

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Parental leave

Discount programs

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, while applying retail expertise to drive sales and service excellence.

This role collaborates with peers in Customer Service and Engineering to create a one-stop experience for customers. We provide one-of-a-kind training, ongoing development, and a team-based culture that rewards

Qualifications

• High School Diploma or GED required.
• Retail experience preferred (12+ months).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverage digital tools in interactions and onboarding.
• Collaborate to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, while applying retail expertise to drive sales and service excellence.

This role collaborates with peers in Customer Service and Engineering to create a one-stop experience for customers. We provide one-of-a-kind training, ongoing development, and a team-based culture that rewards