Mobile Experience Lead

T-Mobile; St. Louis (MO); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools, leverage digital channels, and collaborate with peers in Customer Service and Engineering to resolve customer needs and contribute to a strong sales and service culture.

The role emphasizes in-depth product knowledge, effective communication, and teamwork, with a path for growth and development within a dynamic, reward-driven environment.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools, leverage digital channels, and collaborate with peers in Customer Service and Engineering to resolve customer needs and contribute to a strong sales and service culture.

The role emphasizes in-depth product knowledge, effective communication, and teamwork, with a path for growth and development within a dynamic, reward-driven environment.